Description
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Sale!
NECKLOCK™ Comfort
Original price was: $95.00.$69.00Current price is: $69.00.
Return Policy
RETURNS & REFUNDS
90 days. We keep it simple.
We want you to love NECKLOCK™. If something isn't right — whether it arrived damaged, isn't what you expected, or you just changed your mind — we'll work through it with you.
Your 90-Day Window
You have 90 days from the day your order arrives to get in touch about a return. This covers the NECKLOCK™ COMFORT and NECKLOCK BLACKOUT™.
Arrived Damaged or Faulty
If your order shows up damaged, faulty, or not what you ordered — send us a photo at support@necklock.com.au. Once we've reviewed it, we'll send you a return address. Ship it back and we'll send your replacement straight away.
Changed Your Mind
Totally fine — no explanation needed. Return shipping is at your cost, and a handling fee of up to $15.95 applies once we receive it (less for unopened items). Just make sure it comes back in original condition with its packaging and we'll take care of the rest.
Want a Different Colour
Send the original back once your return is approved, then place a new order for the colour you want. It's the quickest way to get sorted.
How to Get Started
Just email us at support@necklock.com.au before sending anything back — we'll confirm everything and give you the right address. Anything sent back without approval first can't be accepted, so always reach out first.
What We Can't Accept Back
The NECKLOCK BLACKOUT™ eye mask can't be returned once it's been opened — for hygiene reasons, that one has to stay sealed. Sale items and gift cards are also non-returnable.
Your Refund
Once your return arrives we'll check it over and let you know the outcome. If it's approved, your refund goes straight back to your original payment method within 10 business days. Your 
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